Frequently Asked Questions
Everything you need to know about shopping with TruMart
What is TruMart?
TruMart is the online store of GABADA LINKS, a Ghanaian company established in 2024. We offer quality physical and digital products at fair prices.
Where do you deliver?
We currently deliver within Accra, Ghana. As we grow, we look forward to serving more communities across the country.
How long does delivery take?
Orders are processed and dispatched the same day, and within Accra delivery typically completes the same day. We take your delivery address and book an independent courier for you. The courier sets and collects the delivery fee, so you pay them directly — it is not included in your order total. Digital products are delivered instantly by secure download, with no courier and no delivery fee. Full details are in our Shipping & Delivery Policy.
How do I pay?
Payments are processed securely at checkout through Paystack, using the card and payment options Paystack supports.
Is my payment information secure?
Yes — all payments are handled by Paystack's secure checkout. TruMart never sees or stores your card details.
How do I track my order?
Sign in to your account and open My Orders to see the status of each order.
What is your return & refund policy?
All sales are final, except where required by law. If an item arrives damaged, defective, or not what you ordered, contact us within 7 days for a replacement or full refund (we cover return shipping). Digital products are final once downloaded or accessed. See the full Refund Policy.
Do you sell digital products, and how are they delivered?
Yes — digital products are delivered as a secure download after your payment is confirmed.
Can I leave a review?
Yes — once you've received a product you purchased (order marked delivered), you can leave a star rating and review on that product's page. Reviews come only from verified buyers.
Why should I create an account?
An account lets you track your orders and leave reviews after delivery.
How do I contact TruMart?
Email support@shoptrumart.com or call +233 54 605 1088, or use the Contact page.